Complaints

In the event of a product's non-compliance with the contract, the customer has the right to file a complaint. The complaint notification should include details that allow for order identification, a description of the issue, and the contact information of the person filing the complaint.

The information presented is based on the Prestige TV store regulations.

How to file a complaint?

You can file a complaint via email or through the complaint form available on our website.

Information required for a claim

To expedite the processing of your complaint, it is helpful to provide:

  • order number,
  • contact details,
  • a detailed description of the problem,
  • photos showing the defect or issue, if possible.

Complaint processing

Complaints are processed in accordance with applicable laws.

Contact

For any complaints, you can contact us via email at: sklep@prestigetv.pl

Downloadable form

If you wish, you can use our ready-made complaint form in PDF format.

Download PDF complaint form

Important information

Detailed rules regarding complaints are defined in the Prestige TV store regulations.